ISO 9001:2000

The ISO 9001 and ISO 14000 families are among ISO's most widely known standards ever. ISO 9001 and ISO 14000 standards are implemented by some 610 000 organizations in 160 countries. ISO 9001 has become an international reference for quality management requirements in business-to-business dealings, and ISO 14000 is well on the way to achieving as much, if not more, in enabling organizations to meet their environmental challenges.

The ISO 9001 family is primarily concerned with "quality management". This means what the organization does to fulfill:
the customer's quality requirements, and
applicable regulatory requirements, while aiming to
enhance customer satisfaction, and
achieve continual improvement of its performance in pursuit of these objectives.
 

NATIONAL ASSOSIACION OF ESTATES AGENCIES (FOPDAC)

FOPDAC has recently joined with the NAEA. All future activity and membership of FOPDAC will be under the NAEA International Division Incorporating FOPDAC

The Federation of Overseas Property Developers, Agents and Consultants was established in 1973 to unite those agents, developers and specialist consultants active in the international property markets whose common aim is to conduct their activities in a manner which seeks to protect the interests of those who have decided to purchase, or sell, a property overseas.

Membership of the Federation is restricted to companies or individuals whose probity is beyond reasonable question. The individual principals must have the experience and professional expertise to meet the strict criteria set in the Federation's Code of Ethics. The Committee of the Federation and its members provide a valuable reservoir of many cumulative years of experience in international property.